Question 1

What room types does Hotel 32 offer?

Accepted Answer

Hotel 32 offers three main room types: Standard (double bed 160 cm, bathroom), Deluxe (queen-size bed 180 cm, bathroom) and Superior (queen-size bed 180 cm, bathroom and a spacious terrace with view of Wawel). All room types are elegantly furnished and include modern amenities.

Question 2

What facilities are included in the rooms?

Accepted Answer

Rooms include a 42" TV with satellite channels, free Wi‑Fi, mini-bar, kettle and coffee machine, safe, fully equipped bathroom (shower), hairdryer, towels and air conditioning. Superior rooms additionally offer a larger terrace and extra space.

Question 3

Can I request an extra bed or a twin configuration?

Accepted Answer

Extra beds (dostawka) are available on request for Deluxe and Superior rooms. Some Deluxe rooms can be configured as two single beds (twin) on request and subject to availability. Please contact the hotel in advance to arrange this.

Question 4

Do any rooms have a view of Wawel?

Accepted Answer

Yes — the Superior rooms feature a spacious terrace (about 20 m²) with a view of Wawel and offer approximately 30 m² of living space.

Question 5

Is there a gallery or pictures of the rooms?

Accepted Answer

Yes — the hotel provides a photo gallery showcasing Standard, Deluxe and Superior rooms so you can preview the decor and layout before booking. For questions about specific room photos, contact the hotel.

Question 6

Is breakfast available and what type is it?

Accepted Answer

Yes. The hotel serves breakfast in its restaurant in the form of a Swedish buffet offering a variety of hot and cold options to suit different tastes.

Question 7

Is there free Wi‑Fi at the hotel?

Accepted Answer

Yes. The hotel offers free and fast Wi‑Fi throughout the property for guests.

Question 8

Does Hotel 32 have a sauna and room service?

Accepted Answer

Yes. Hotel 32 has a sauna available for guests and provides room service so you can order meals and drinks directly to your room.

Question 9

Is reception open 24 hours?

Accepted Answer

Yes. The hotel operates a 24‑hour reception, so staff are available at any time to assist with queries or requests.

Question 10

Is there an elevator and air conditioning?

Accepted Answer

Yes. The property is equipped with a modern elevator for easy access to all floors and all rooms have air conditioning.

Question 11

What cuisine does the hotel restaurant serve?

Accepted Answer

The hotel's restaurant, Sette, specializes in authentic Neapolitan cuisine. The menu features Neapolitan pizzas, freshly made pasta, and Italian desserts such as tiramisu and panna cotta.

Question 12

When is the restaurant open for pizza?

Accepted Answer

Neapolitan pizza is served Tuesday through Sunday from 13:00 to 22:00. Pizzas are prepared using Caputo Rosso flour, Mozzarella di Bufala D.O.P. and San Marzano tomatoes.

Question 13

Can non‑hotel guests eat at the restaurant?

Accepted Answer

The restaurant welcomes visitors in addition to hotel guests. For large groups, reservations or special requests please contact the hotel in advance.

Question 14

Is there a bar or outdoor seating?

Accepted Answer

Yes. There is a hotel bar for evening drinks and a cozy patio area where you can relax after sightseeing — the patio is also used for serving refreshments such as homemade limoncello.

Question 15

Where is Hotel 32 located?

Accepted Answer

Hotel 32 is at Zwierzyniecka 32, 31-105 Kraków, in the very heart of Krakow's Old Town.

Question 16

How far is the hotel from main attractions?

Accepted Answer

Walking distances from the hotel: Main Market Square ~5 minutes, Wawel Royal Castle ~10 minutes (approx. 450 m), Main Railway Station ~15 minutes, Kazimierz (Plac Nowy) ~15 minutes (approx. 1.5 km), Vistula boulevards ~150 m.

Question 17

Is there parking near the hotel?

Accepted Answer

Yes. The hotel provides convenient access to the Wawel underground car park located about 350 m from the property (approximately a 4‑minute walk). The underground parking is subject to additional charges.

Question 18

How can I reach the hotel from the airport or train station?

Accepted Answer

The hotel offers airport transfers (see Transfers & Tours). The Main Railway Station is about a 15‑minute walk; taxis and local transport are available from both the station and the airport.

Question 19

Is the hotel suitable for guests with reduced mobility?

Accepted Answer

The hotel has a modern elevator which facilitates access to all floors. If you have specific accessibility needs, please contact the hotel in advance so staff can advise and assist.

Question 20

Does Hotel 32 provide airport transfers?

Accepted Answer

Yes. The hotel offers convenient airport transfers for guests. Transfers can be booked in advance to ensure timely pick‑up and drop‑off.

Question 21

What tours can I book through the hotel?

Accepted Answer

The hotel arranges a variety of guided excursions, including Old Town walking tours (Barbakan, St. Mary's Basilica, Main Market Square, Wawel), excursions to Wieliczka Salt Mine, Auschwitz‑Birkenau, Tatra mountain trips and local food tours such as the Taste of Poland.

Question 22

How do I book a transfer or a tour?

Accepted Answer

You can book transfers and tours via the hotel's chat, by emailing office@hotel32.pl, by calling +48 12 421 62 36 or +48 12 421 62 37, or by using the hotel's online booking options.

Question 23

Are private or custom transfers available?

Accepted Answer

Yes — the hotel can help organize bespoke transfers and private transportation on request. Contact reception or the reservations team with your requirements.

Question 24

How can I make a reservation?

Accepted Answer

Reservations can be made online via the hotel's booking system, via the website chat, by emailing office@hotel32.pl or by calling +48 12 421 62 36 / +48 12 421 62 37.

Question 25

Is reception available to help before or during my stay?

Accepted Answer

Yes. The hotel operates a 24‑hour reception and staff are available to assist with check‑in, local information, bookings and any requests during your stay.

Question 26

What if I need to change or cancel my booking?

Accepted Answer

Cancellation and modification conditions depend on the rate and booking channel used. Please refer to your booking confirmation or contact the hotel directly at office@hotel32.pl or by phone to discuss changes.

Question 27

What payment methods are accepted?

Accepted Answer

Specific payment methods are not listed in the provided information. Please contact the hotel prior to arrival to confirm accepted payment options for your booking.

Question 28

Who is the data controller for my personal data?

Accepted Answer

The data controller (Administrator) is Hotel 32, Zwierzyniecka 32, 31-105 Kraków. For data‑protection queries you can contact office@hotel32.pl.

Question 29

What personal data does the hotel collect and how is it used?

Accepted Answer

The website and hotel collect data voluntarily provided via online forms and chat, and use cookies to gather information about user behaviour. Data is used to handle enquiries, present offers and operate booking and chat functions.

Question 30

How does Hotel 32 protect my data?

Accepted Answer

The site uses SSL encryption for data transmission. Stored personal data are encrypted and passwords are hashed. Additional protections include two‑factor authentication, regular backups and software updates. Hosting is provided by cyberFolks.pl which maintains technical logs.

Question 31

What rights do I have over my personal data?

Accepted Answer

You have rights including access to your data, rectification and other rights under applicable law. Marketing data are not processed for longer than 3 years. For specific requests contact office@hotel32.pl.